Valois Direct Privacy Policy

Valois Direct respects customer privacy and only collects information needed to provide services, communicate with customers, process orders, and complete projects.

1. Information Collected

Valois Direct may collect information such as:

Customer name
Email address
Phone number
Business name
Business address or service area
Website link
Social media page links
Business photos, logos, and branding materials
Project details and customer notes
Payment/order information
Messages or communication related to the service

This information may be collected through checkout forms, contact forms, email, phone, text messages, intake forms, or direct communication with the customer.

2. How Information Is Used

Customer information may be used to:

Process orders
Contact customers about purchases
Complete purchased services
Request project details or materials
Provide updates
Make revisions
Improve services
Maintain business records
Respond to customer questions
Set up websites, pages, ads, or digital materials requested by the customer

Valois Direct only uses customer information for business-related purposes connected to the services provided.

3. Information Sharing

Valois Direct does not sell customer personal information.

Customer information may only be shared when necessary to complete a requested service, such as with website builders, advertising platforms, payment processors, hosting providers, design tools, or other services needed to complete the project.

Information may also be shared if required by law, legal process, fraud prevention, or payment dispute resolution.

4. Payment Information

Payments may be processed through third-party payment providers. Valois Direct does not directly store full payment card information unless the payment platform provides limited transaction details for order records.

Customers should review the privacy policies of the payment providers used during checkout.

5. Business Materials Provided by Customers

Customers may provide logos, photos, business names, service information, pricing, website access, page links, or other materials.

These materials are used only to complete the requested service unless otherwise agreed.

The customer is responsible for making sure they have permission to use any materials they provide.

6. Communication

Valois Direct may contact customers by email, phone, text message, or other provided contact methods regarding orders, project updates, missing information, revisions, or service-related questions.

Customers may request that communication be limited to a specific contact method.

7. Data Retention

Valois Direct may keep customer information, project details, completed work, invoices, and communication records for business, legal, tax, support, and recordkeeping purposes.

Customers may request removal of their information, but some records may need to be kept for legitimate business or legal reasons.

8. Security

Valois Direct takes reasonable steps to protect customer information. However, no online service, email, website, or digital storage system can be guaranteed to be completely secure.

Customers should avoid sending sensitive passwords or private information unless necessary for the service.

9. Customer Rights

Customers may request to review, update, or remove their information by contacting Valois Direct through the contact information listed on the website.

10. Updates to This Policy

Valois Direct may update this Privacy Policy at any time. Updated policies will be posted on the website.

By using this website or purchasing a service, the customer agrees to this Privacy Policy.