Valois Direct Refund Policy

Because Valois Direct provides digital services, custom work, website setup, design work, advertising setup, and business support services, refunds are handled differently than physical product returns.

1. General Refund Policy

Refunds are not guaranteed once work has started.

When a customer purchases a service, time may be spent reviewing the order, communicating with the customer, planning the project, creating materials, setting up pages, designing graphics, preparing ads, or completing other work related to the order.

Because this work cannot always be returned, reversed, or resold, refund requests are reviewed on a case-by-case basis.

2. Refunds Before Work Begins

If a customer requests a refund before any work has started, Valois Direct may approve a full or partial refund.

A refund is more likely to be approved if no planning, setup, design, communication, account review, or project work has begun.

3. Refunds After Work Has Started

If work has already started, a refund may be denied or only partially approved.

Work includes, but is not limited to:

Reviewing customer information
Messaging or consulting with the customer
Researching the business
Designing graphics
Editing website pages
Setting up ads
Creating copy
Building landing pages
Reviewing social media pages
Preparing project materials
Making revisions
Providing recommendations

4. Completed Services

Once a service has been completed or delivered, refunds are generally not available.

If the customer is unhappy with the completed work, they should contact Valois Direct and request reasonable corrections or revisions.

Valois Direct will review the issue and may offer reasonable changes depending on the service purchased.

5. No Refunds for Results

Valois Direct does not provide refunds based on lack of sales, leads, messages, followers, ad results, website traffic, revenue, or business growth.

Marketing results are affected by many factors outside of Valois Direct’s control, including market demand, business offer, pricing, location, competition, ad budget, customer response time, reviews, reputation, and platform performance.

The customer is paying for the service performed, not a guaranteed result.

6. Missing Customer Information

If a customer does not provide the information, files, access, links, photos, or details needed to complete the service, the project may be delayed.

If the customer fails to respond or provide required information within a reasonable time, the order may be placed on hold.

Refunds may be denied if the project cannot be completed because the customer failed to provide necessary information.

7. Revisions Instead of Refunds

When possible, Valois Direct may offer revisions or corrections instead of a refund.

Revision availability depends on the service purchased and the nature of the request.

Requests that go beyond the original service description may require an additional fee.

8. Duplicate or Accidental Orders

If a customer accidentally places a duplicate order, they should contact Valois Direct as soon as possible.

If work has not started on the duplicate order, a refund may be approved.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact Valois Direct first before opening a payment dispute or chargeback.

Valois Direct will provide order records, communication, and completed work details if a dispute is opened.

10. How to Request a Refund

To request a refund, the customer should contact Valois Direct with:

Name
Order information
Service purchased
Reason for refund request
Any supporting details

Refund requests will be reviewed and responded to as soon as reasonably possible.

11. Final Decision

Valois Direct reserves the right to approve, deny, or partially approve refund requests based on the status of the project, amount of work completed, and reason for the request.

By purchasing from Valois Direct, the customer agrees to this Refund Policy.